Privacy Policy: How Odyssey Safaris Protects Your Data

Effective date: 1 OCTOBER 2026

Odyssey Safaris LLC (“Odyssey Safaris,” “Company,” “we,” “our,” or “us”) operates odysseysafaris.com and designs, arranges, and supports customized African safaris. This Privacy Policy applies to our website, travel inquiries, itinerary planning, bookings, payments, customer communications, and trip support (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process Personal Data through the Services and the choices and rights available to you. It applies to prospective travelers, adult booking parties, travelers in a booking, and website visitors. It does not apply to independent third-party websites or services that we do not own or control.

Safari travel requires us to coordinate with hotels, lodges, camps, airlines, guides, ground-transport providers, and other independent suppliers, including providers in Africa. We use Personal Data as described here, as disclosed when information is collected, or as permitted or required by law. Information about a child traveling with an adult should be provided by a parent or authorized guardian.

Definitions

Personal Data: “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual, household, or device, as defined by applicable law.

Services: “Services” means our website, safari planning, travel arrangements, booking and payment coordination, trip documentation, communications, and customer support.

Usage Data: “Usage Data” means information collected automatically from use of our website or its supporting infrastructure, including device and browser information, pages viewed, approximate location inferred from an IP address, diagnostics, and performance information.

Traveler: “Traveler” or “you” means a website visitor, prospective traveler, adult booking party, or person included in a booking, as the context requires.

Scope and Geographic Availability

This Privacy Policy applies to information collected through our website, inquiry and booking processes, and direct communications. Odyssey Safaris is based in Connecticut, has operations in Kenya, and arranges travel in multiple African countries for travelers from the United States and other locations. Personal Data may be transferred to, processed in, or stored in countries where we or our suppliers and service providers operate. Privacy laws in those countries may differ from those where you reside.

Information Collection and Use

We collect different types of information to provide, operate, secure, support, personalize, and improve our safari Services. Information may be provided by you or another authorized person, collected automatically through the website, generated during planning and travel, or received from travel suppliers and service providers.

The information collected depends on whether you browse our website, request an itinerary, accept a quotation, make a payment, or take a trip. We seek information relevant to arranging and supporting the travel you request.

Types of Data Collected

Information You Choose to Give Us

When you inquire about or book a safari, you may provide Personal Data to request an itinerary, receive a quotation, confirm travel arrangements, make a payment, obtain trip support, or communicate with us. Depending on the trip, this may include:

Your name, email address, telephone number, mailing address, and preferred method of communication

Travel preferences, destinations, dates, budget, interests, lodging and activity choices, and dietary or accessibility requests

Names and dates of birth of travelers, passport details, citizenship and visa information, emergency contacts, flight details, and other documentation needed for an itinerary

Health, mobility, dietary, allergy, or other sensitive information you choose or need to provide so we can discuss suitable arrangements with providers

Billing, payment, and transaction information; payments may be processed through Biller Genie, QuickBooks, and their payment service providers rather than stored in full by Odyssey Safaris

Inquiry forms, correspondence, reviews or testimonials submitted with permission, marketing preferences, and other communications you choose to provide

Information About Minors and Other Travelers

A parent, guardian, or other adult with appropriate authority may provide information about a minor traveler to arrange family travel. Please do not submit another adult traveler’s personal or sensitive information unless you are authorized to do so. We may share necessary traveler details with the suppliers responsible for a trip.

Sensitive Travel Information

Health conditions, allergies, accessibility needs, children’s information, and passport or government-identification details can be sensitive. Please provide such information only when relevant to your trip. We use it to assess requested arrangements, coordinate with appropriate travel or emergency providers, comply with law, and protect travelers, subject to applicable legal requirements.

We limit access to this information to personnel and providers who reasonably need it for the stated purpose. We may request a separate authorization or consent where required by law; a general acceptance of this Privacy Policy does not replace a legally required consent.

Third-Party Services and Travel Suppliers

We work with independent lodges, camps, hotels, airlines, guides, ground transport providers, local operators, insurers when requested, and other suppliers to arrange travel. We may use Nutshell CRM, Google/Gmail, Biller Genie, QuickBooks, website hosting and analytics tools, and Google, Bing, and Facebook/Meta advertising or social-media services. Travel Guard may receive information when you request an insurance product. The specific providers involved depend on your trip and our current website configuration.

Third-party services are governed by their own terms and privacy policies when you interact directly with them. We do not control independent providers’ separate data practices, including a payment portal, airline, hotel, social-media service, or insurer. We share only information reasonably necessary for the relevant purpose, subject to applicable law.

Communications and Marketing

We may use your contact information to respond to inquiries, send itinerary and booking updates, provide payment or safety notices, deliver trip support, and answer questions by email, telephone, SMS, or WhatsApp as appropriate. If we send non-essential marketing communications, you may opt out using the unsubscribe method in the communication or by contacting us. Opting out of marketing does not prevent necessary transaction, safety, or other service-related messages.

Website Usage Data and Diagnostics

We may collect Usage Data to maintain security, troubleshoot issues, understand use of our website, evaluate our marketing, and improve the Services. Depending on your device and browser, this may include:

Browser, device type, operating system, language, time zone, and network information

Internet Protocol address and general region inferred from technical information

Pages and content viewed, referring and exit pages, clicks, inquiries submitted, and interactions with marketing communications

Session information, technical events, error reports, diagnostics, and performance information

Cookies Analytics and Advertising

Our website may use cookies, pixels, analytics, and similar technologies to operate the site, understand visits, and measure or deliver advertising. These tools may involve Google, Bing, and Facebook/Meta. Some disclosures to advertising providers may be treated as a sale, sharing, or targeted advertising under applicable privacy laws. We will provide required notices, choices, and consent or opt-out mechanisms where law applies.

You can manage cookies through your browser and any controls provided on our website. Disabling some cookies may limit site functions. We recognize legally valid opt-out preference signals to the extent required by applicable law and provide any additional required choices through our website or on request.

Use of Personal Data

Odyssey Safaris uses Personal Data to provide and administer the Services and for the specific purposes described in this Privacy Policy. We do not assume that every disclosure to an analytics or advertising provider is outside privacy-law definitions of sale or sharing. Where required, we will provide relevant notices, choices, and consent.

We may use Personal Data for the following purposes:

To respond to inquiries and prepare, revise, and confirm custom itineraries and quotations

To reserve and coordinate flights, lodging, transfers, guides, activities, and other travel services

To send travel documents, payment schedules, supplier information, itinerary changes, and trip updates

To process deposits, remaining balances, adjustments, refunds, and payment disputes

To remember preferences, provide traveler support, and improve future travel planning

To arrange optional insurance when requested and exchange information needed for a relevant policy or claim

To respond to communications and privacy requests and assist with travel emergencies

To perform website analytics, quality review, research, and business development

To send operational, safety, and legally permitted marketing communications

To detect, investigate, prevent, and address fraud, unauthorized access, security incidents, or misuse

To comply with legal, regulatory, accounting, supplier, and payment-provider requirements

To support internal business operations, auditing, reporting, and administration

To create and use deidentified or aggregated information, subject to safeguards intended to prevent reidentification

In some circumstances, we may use Personal Data for another purpose disclosed when information is collected, with consent where required, or as otherwise permitted or required by law.

Legal Bases and Rights Outside the United States

Where European or United Kingdom data-protection law applies to our activities, we process information as needed to respond to your request, prepare or perform a travel contract, satisfy legal obligations, pursue legitimate interests such as security and service improvement, or with consent where required. We seek a separate legal basis for health or other special-category information when required. You may have rights to access, correct, erase, restrict, object to processing, obtain portability, withdraw consent, or complain to a supervisory authority, subject to applicable conditions. Contact us using the details below.

Retention of Data

Odyssey Safaris retains Personal Data only for periods reasonably necessary to arrange and support travel, maintain records, address safety and security, resolve disputes, enforce agreements, and comply with legal or accounting obligations. The period depends on the category and purpose of information, applicable supplier requirements, and applicable law. Passport and sensitive travel details should be retained only as long as needed for those purposes and then deleted or deidentified when feasible.

Records may be retained longer when reasonably necessary for security incidents, legal holds, disputes, fraud prevention, or compliance, or as required by law. Marketing information is retained subject to applicable consent and opt-out rules. We will honor a valid deletion request subject to lawful exceptions.

International Transfer of Data

Odyssey Safaris is based in the United States and has operations in Kenya. Personal Data may be transferred to, stored in, or processed in other countries where a travel supplier or service provider operates. Privacy and data-protection laws may differ among jurisdictions. Where applicable law requires transfer safeguards, we use contractual, organizational, technical, or other measures appropriate to that transfer; using the website alone does not serve as a substitute for a required safeguard.

Business Transaction

If Odyssey Safaris is involved in a merger, acquisition, financing, investment, corporate restructuring, sale of assets, bankruptcy, or similar business transaction, Personal Data may be disclosed or transferred as part of due diligence, the transaction, or a transition. Processing remains subject to applicable law and any required privacy notices or protections.

Disclosure for Law Enforcement and Legal Process

We may disclose or preserve Personal Data when reasonably necessary to comply with applicable law, subpoena, court order, legal process, or a valid government request. Depending on the trip, we may also provide required information to immigration, border, public-health, or emergency authorities.

Legal Requirements

Odyssey Safaris may also disclose or preserve Personal Data in good faith when reasonably believed necessary for the following purposes:

To comply with applicable laws, regulations, legal process, contractual obligations, or supplier requirements

To protect the rights, property, systems, privacy, security, or safety of Odyssey Safaris, its personnel, Travelers, or others

To investigate, prevent, or address suspected fraud, misuse, unauthorized access, or abuse involving the Services

To respond to safety, security, privacy, or legal incidents

To protect the personal safety of Travelers or the public

To establish, exercise, or defend legal claims

Security of Data

Odyssey Safaris uses reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, alteration, disclosure, loss, misuse, or destruction. These may include access restrictions, provider security measures, and appropriate protection for passport, payment, and health-related information. No method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Breach Notification

If we experience a security incident involving Personal Data, we will investigate and provide notice to affected individuals, regulators, or others when and as required by applicable law. The form, timing, and content of a notice depend on the incident and applicable requirements.

U.S. Privacy Rights and Signals

Depending on where you reside and which laws apply to Odyssey Safaris, you may have rights to access, correct, delete, or obtain certain Personal Data, and to opt out of sale, sharing, or targeted advertising. We will honor legally recognized opt-out preference signals where required by applicable law. Some rights are subject to verification and lawful exceptions. We will not unlawfully discriminate against you for exercising an applicable right.

How to Exercise Your Privacy Rights

To submit a privacy request, email info@odysseysafaris.com with the subject line “Privacy Request.” We may request information reasonably necessary to verify your identity, authority, residency, or the scope of the request. An authorized agent may submit a request where permitted by law, subject to verification of authority. If we deny a request, we will explain any appeal process required by applicable law.

Service Providers and Travel Recipients

We may engage providers to host, secure, support, and deliver the Services. Recipients may include Nutshell CRM, Google/Gmail, Biller Genie, QuickBooks, website hosting and analytics providers, Google, Bing, and Facebook/Meta for marketing or measurement, and relevant airlines, lodges, camps, hotels, guides, vehicle providers, local operators, insurers, professional advisers, and emergency providers. Odyssey Safaris shares relevant data with independent suppliers to fulfill bookings; each independent recipient may have separate privacy obligations.

Bookings and Payments

Odyssey Safaris may collect deposits and balances by card, ACH, wire, check, or another approved method. Biller Genie, QuickBooks, and related payment providers may process transactions under their own terms and privacy notices. We receive transaction records and details needed to administer bookings, address payment questions, and maintain accounts.

Links to Other Sites and Services

Our website may link to travel suppliers, payment portals, review platforms, maps, social-media services, and other resources we do not operate. If you follow a link or interact directly with a third party, that party may collect information under its own privacy policy. We do not control independent third-party privacy or security practices.

Children and Family Travel

Our website is not directed to children under 13, and children should not independently submit information through it. Families with minors may book travel through a parent or authorized guardian, who may provide information reasonably necessary for the child’s arrangements. We do not treat a child’s inclusion on a family itinerary as an independent child account.

If we learn that a child under 13 independently provided information online in circumstances requiring parental consent, we will take reasonable steps required by law, including deletion or obtaining appropriate consent. A parent or guardian with concerns may contact us.

Your Privacy Rights

Depending on where you reside and the nature of our processing, applicable privacy laws may provide rights regarding Personal Data. These rights are not absolute and may be subject to exceptions, verification requirements, or limitations. Where applicable, rights may include:

The right to know whether we process your Personal Data and to access certain Personal Data we maintain about you

The right to request information about categories, sources, purposes, and disclosures of Personal Data

The right to correct inaccurate Personal Data and request deletion, subject to applicable exceptions

The right to opt out of sale, sharing, or targeted advertising where those rights apply

The right to limit or restrict certain uses or disclosures of sensitive Personal Data where applicable

The right to obtain a portable copy of Personal Data where required and technically feasible

The right to use an authorized agent, withdraw consent where processing relies on consent, or appeal a denial where applicable law provides those rights

The right not to receive unlawful discriminatory treatment for exercising an applicable privacy right

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, Services, providers, or privacy practices. We will include an updated effective or revision date and provide additional notice or obtain consent before materially different processing when required by law.

Travel Information and Privacy Requests

You may contact us to request access, correction, or deletion of your information. Deletion of a booking record before travel may affect our ability to provide a trip; we may also retain records when reasonably necessary for legal, accounting, supplier, safety, or dispute-resolution purposes. We will explain an applicable limitation when responding to a verified request.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

By email: info@odysseysafaris.com

By mail: Odyssey Safaris LLC, 130 Belden Hill Road, Wilton, Connecticut 06897, United States

By phone: (855) 272-3274. For a privacy request by email, please use the subject line “Privacy Request.”

For questions concerning travel records, sensitive traveler information, payment processors, suppliers, cookies, advertising tools, marketing preferences, or other privacy matters, please contact us using the information above.